Privacy Policy

Audience Marketing Limited is committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to hello@getaudience.co.uk or telephone 01937 843 470.

Who are we?

Audience is a limited company (company no 13429650).

How do we collect information from you?

We obtain information about you when you use our website, email or speak to us. For example, when you make an enquiry on our website or register an interest with us.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding your interaction with our website. We may also collect the details of any businesses you have enquired about using our services for.

If you make a card payment to us, your card details are held until payment is made in full. Payment is processed via our third-party payment processors who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • process a payment that you have made;

  • carry out our obligations arising from any contracts entered into by you and us;

  • seek your views or comments on the services we provide;

  • notify you of changes to our services;

  • send communications that may be of interest to you. These may include the promotion of our company and our associated companies’ services

We review our retention periods for personal information regularly. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as it is set out in any relevant contract you hold with us.

Who has access to your information?

Third-Party Service Providers working on our behalf

We may pass your information to our third-party service providers, agents subcontractors and other associated organisations to complete tasks and provide services to you on our behalf (for example to send you mailings). However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties beyond our network for their own direct marketing purposes unless you have requested us to do so.

Third-Party Product Providers, we work in association with

We work closely with various third-party product providers to deliver excellent service. When you contact Audience Marketing Limited, our third-party partners may process data associated with yourself and/or your business. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policies. These third-party product providers may share your information with us which we will use per this Privacy Policy.

When you are using our secure online purchase pages (or make a payment over the phone), your payment is processed by a third-party payment processor who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data to comply with any legal obligation. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

We will not sell or rent your information to third parties.

Your choices

You have the right to access any personal information that Audience Marketing Limited processes about you. You have the right to request information on:  

  • What personal data we hold about you

  • The purpose of processing 

  • The types of personal data concerned 

  • How long we intend to store your personal data

  • If our data was not collected directly from you and from where it was collected 

  • The right to request to be forgotten and to have your data erased 

Data subjects can also contact Audience Marketing Limited to have incorrect data updated. Please inform us by emailing hello@getaudience.co.uk or calling us on 01937 843 470.

How you can access and update your information

The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you. You have the right to ask for a copy of the information Audience Marketing Limited hold about you, or for this information to be deleted.

In the meantime, if any of this information is inaccurate or out of date, please inform us by emailing hello@getaudience.co.uk or calling us on 01937 843 470.

Personalisation

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies'

Like many other websites, the getaudience.co.uk uses cookies to improve our service. 'Cookies' are small pieces of information sent by an organisation and stored on your computer to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. If you wish to switch off cookies, this can be done in your browser settings.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission before you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken to ensure that your privacy rights continue to be protected as outlined in this policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you with those services.

Review of this Policy

We keep this policy under regular review. This policy was last updated in June 2021.